Refund Policy

Effective Date: 21/06/2025

At www.zumbatailfeather.com we aim to provide a fun, safe, and rewarding fitness experience.

We understand that plans can change, so we’ve outlined our refund policy below to keep everything fair and transparent for everyone.

1. Timeframe for Refund Requests

Refund requests must be submitted within 7 days of the original payment date. After this window, all sales are considered final.

For single-session bookings, refund requests must be made at least 24 hours before the scheduled class.

2. Types of Refunds Offered

Depending on the situation, refunds may be:

Full Refund:

When cancellation is made within the allowed timeframe and meets eligibility conditions.

Partial Refund or Credit:

In some cases (such as partial use of a class package or late cancellations), we may offer partial refunds or class credits at our discretion.

3. Eligible Conditions for Refunds

You may be eligible for a refund if:

You cancel a class at least 24 hours before the scheduled start time.

You have not attended any classes in a class pass or membership package.

You experienced a technical error (e.g., double charge).

The class was canceled by us and rescheduling isn't possible.

You suffer a documented medical condition preventing continued participation.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

No-shows or late cancellations (less than 24 hours)

Expired or partially used class passes or memberships

Dissatisfaction due to personal preferences (e.g., music style or instructor)

Failure to use purchased classes before expiration

Classes missed due to internet issues (for online classes) not caused by our platform

5. How to Request a Refund

To request a refund, please contact us at:

Include:

Your full name

The email used during booking

Class name and date (if applicable)

Reason for refund request

We will review your request and respond within 3–5 business days.

6. Refund Method and Processing Time

Approved refunds will be processed back to the original payment method.

Depending on your bank or provider, it may take 5–10 business days for the funds to appear in your account.

7. Modifications to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted here with a new effective date.

Your continued use of our services indicates acceptance of those changes.

8. Contact Us

If you have any questions about this policy, don’t hesitate to reach out:

📞 Phone: 07815 727369